Andrea Ives Consulting
Andrea Ives Consulting

Our courses

All our courses can be tailored to your needs to be delivered over either over 1/2 a day to 1-4 days depending on your areas of priority. We aim to fit around you and your business!

Feel free to call on 07711033502 to discuss any of the content below as we can create a bespoke training approach for you that considers the content, attendee needs, duration, long term objective and cost.

Select a course

(Click a title to see more details)

Advanced Communication Skills

  • Learn how to deliver your message with impact and confidence!
  • Explore your own personality traits and learn how others see you
  • Learn the power of perception and make it work for you
  • Adapt and connect personality and behaviour traits to get results through others
  • Recognise and create the right environment for each personality using our 5 step communication matrix
  • How to have the ‘right’ conversation with the ‘right’ people
  • Learn how to network and work a room
  • Understand the varying communication styles in our 6 step communication toolkit
  • Build confidence in gaining by in when faced in challenging situations with snr people or stakeholders through basic NLP techniques

Assertiveness and confidence

  • PACR model of assertiveness
  • How to gain control in challenging situations
  • Confidence from inside out – you own it!
  • Applying the assertiveness model effectively
  • Effective communication
  • Saying no assertively
  • Managing your own workload
  • Presenting a business case
  • Gaining by-in and being listened to
  • Getting your message across

Building Effective Teams

  • Learn the importance and characteristics of a high performing team
  • Understand the value in group dynamics and team success
  • How and when to delegate
  • Varying management styles – understanding when and how to adapt yours to gain by-in
  • How to motivate yourself and your team for outstanding results
  • Planning effective team meetings
  • Identify potential causes to ineffective team working
  • Advanced communication skills
  • Delegation

Change management

Influence and Persuasion – Please note this course can be run at varying levels to accommodate experience and meet individual expectations.

  • Understand the principles of Influence and Persuasion
  • Explore the benefits and impact of effective influencing
  • Learn the difference between influence, persuasion and manipulation
  • How to gain rapport through advanced communication techniques
  • Practice varying questioning techniques to understand value and get your message across
  • Responding v’s Reacting
  • Improve working relationships by taking others values into account
  • Managing virtual teams:
    • Key principles of virtual management
    • Enhance your team relations to prevent ‘silo thinking’
    • The power of digital
    • How to gain by-in when you are unable to have face to face meetings
    • How to create blended learning solutions within your team and business
    • Understanding and implementing the matrix system philosophy

Coaching skills

  • Understanding the concept of coaching
  • Exploring the benefits of effective coaching to you and your business
  • Coaching best practice guidelines and principles
  • The difference between coaching, consulting and counselling
  • 3 coaching models are explored during the session
  • Hands on practical coaching conversations – (please note, actors will be used for these scenarios to create real life situations)
  • Feedback and Q&A
  • 3 month coaching support and follow up assessment

Please note, this is split into varying levels of delivery from 1-1 coaching and coaching skills for managers – please see our executive coaching section for more information about 1-1 coaching.

Coaching skills for managers is aimed at equipping managers with the necessary skills to coach their teams to success now and in the future.

Conducting an effective appraisal

This course is usual to anyone who is creating their own appraisal system or who is new to conducting an appraisal.

  • How to create an appraisal process
  • How to define the difference between personal development and business development
  • 5 step process on how to conduct an appraisal, please note this covers:
    • Before -the sufficient preparation that should be done by both the appraiser and appraisee
    • During – how to maintain a consistent flow and ensure that all aspects of the process are covered and documented effectively
    • After – how to accurately document and follow up points discussed within the session to monitor and evaluation the attendees performance and motivation
    • How to build rapport and give constructive feedback
    • How to measure the impact of the individual in link with business/area objectives

Confidence in the workplace

This course will really help anyone who finds it difficult to get their message across and needs to communicate effectively. It’s focus is around building confidence from inside out using live case scenarios so attendees can practice their techniques back in their work or personal situations

  • Understand the value of a confident mindset
  • Explore the impact of body language to aid assertive behaviour
  • Practice live case scenarios to use back in the workplace when:
    • Dealing with difficult people
    • Dealing with overpowering people
    • In meetings to ensure your voice is heard
    • To say what you want to say in situations when you would not normally speak up
    • Understand the difference between passive, aggressive and assertive behaviour
    • Active listening techniques to build rapport

Conflict resolution

  • Learn how to anticipate potential conflict and reach compromised solutions
  • Influence others by applying conflict management tools
  • The power of listening and the positive impact of integrating the 5 step Listening Resolution model
  • Advanced questioning techniques
  • Learn how to gain congruency in your approach
  • Learn how to handle difficult situations
  • Assertive influencing and how to apply it
  • Learn to respond rather than react
  • Unlock the potential to manage situations and own the outcome

Creative Problem Solving

  • The relationship between clear communication and clear thinking
  • How to handle tough questioning
  • How to think on your feet
  • Structure ideas for a win/win situation
  • Learn to think ‘outside the box’
  • Make an impact under pressure
  • Understanding the characteristics of leading a creative team
  • Increase project success

Effective Delegation

  • The principles of delegation
  • How to apply them
  • How and when to delegate
  • Develop ability by using facilitation techniques within your team
  • Improve work/life balance
  • Learn how to delegate the right task to the right principles
  • Improve inefficiencies within your business
  • Up skill team members by following our effective delegation 6 step plan

Commercial Awareness

This course is designed to develop greater commercial awareness of how a business relates to external influences. This can be patched at varying levels of experience from junior staff members through to senior business leaders.

  • Understand the key principles of commercial awareness
  • Explore the benefits of creative thinking strategies
  • Learn how to apply strategic thinking tools
  • Create a commercial awareness framework for your business
  • Follow our 5 step strategy into action project for business success
  • Follow effective problem solving techniques
  • Use real life case studies to problem solve and practice commercial awareness processes

Leadership Edge

Please note this course can be run over 1-5 days depending on business priorities and content which can be reduced or enhanced accordingly. This course is for business managers who would benefit from a step up into a leadership role. This can be run at varying levels dependant on experience and expertise. Please note, this incorporates coaching in-between training.

  • Definition of true leadership
  • How others see you
  • How you see yourself
  • Understanding the value of effective teams
  • Influence and persuading
  • Advanced communication skills
  • Pitching for success
  • Solving and making decisions
  • Project management tools and techniques
  • Coaching for success

Management Edge

  • Management fundamentals
  • Management for success
  • Best practice principles of management
  • Team management
  • Influence and persuading
  • Performance management
  • Gaining by-in
  • Coaching for success
  • Delivering with Impact
  • Managing change
  • Managing people
  • Advanced communication skills

Content:

  • Gain by in from snr business partners
  • Improve questioning techniques
  • Present your case with impact
  • Develop working relationships around you
  • Enhance ability to influence your team and snr leaders
  • Pyramid of active listening

This can be run at 3 levels:

  1. Introduction to management – aimed at new managers
  2. Intermediate management- aimed at managers with at least 1 year experience with at least 1/2+ direct reports
  3. Advanced management – aimed at managers with at least 2+ years experience with at least 5+ direct reports

Please note, this training incorporates an element of coaching to embed the learning experience. This can be run at varying levels dependant on experience and expertise. Pease note, this incorporates coaching in-between training. Feel free to call and discuss any of the content below as we can create a bespoke approach for you that considers the content, attendee, duration, long term objective and cost.

Managing change

Time management and prioritising:

  • Reduce stress by understanding how to prioritise
  • Free up additional time to delegate tasks
  • Use SMART objectives to help to manage workload
  • Improve your work/life balance
  • Practical tools and techniques to improve productivity
  • Up skill your team to take on tasks that you no longer need to focus on
  • Feel more in control when you are under pressure
  • Learn to say no assertively
  • Assertiveness techniques when saying ‘no’

Presentation Skills/Delivering with Impact

(Please note, this can be delivered at varying levels to accommodate experience).

  • Wow your audience and maintain attention
  • Plan and prepare a presentation
  • Advanced communication techniques
  • Handling nerves
  • Understand the value or barriers of presentation resources and aids
  • Answering difficult questions
  • Gaining interaction and by-in from your audience
  • Chairing a panel
  • Face to camera
  • Gain confidence in your delivery

Project Management

This course is aimed at project managers and those who require a greater understanding in the process of how to manage large or small projects.

You will learn:

  • The principles of project management and why they are of benefit
  • How to control, track and monitor a project
  • Understand all the processes used I’m effective project management
  • Learn how to apply the tools needed to manage a successful project using the 10 stage matrix (please note you will be required to currently be running or planning to run a project in the future to use)
  • How to run an effective project management meeting
  • Understand how to conduct a risk analyse and influence key stakeholders
  • Learn how to check in and evaluative the success of the project and potential barriers
  • Identify the value of team by-in and project collaboration through effective communication

Situational Leadership

  • How to get power and results from your team
  • Leadership coaching
  • How to create leaders of the future and create a coaching ‘can do’ culture
  • Leadership styles and behaviour cues
  • How to embed leadership values
  • Digital leadership
  • Leading from the back
  • Empowering our team and succession planning
  • Leadership matrix of success – how to create a win/win team
  • Leadership communication

Training the trainer

  • Plan and prepare a training session
  • Get constructive feedback on a filmed (optional) training session
  • Understand how different people learn and how to adapt your delivery style
  • Understand how a basic training session structure works focusing on:
    • Audience participation
    • Dealing with the reluctant learner
    • Structuring your delivery
    • Advanced communication
    • Gaining and maintaining attention
    • Handling questions
    • Coping with nerves
    • How to create effective evaluation tools

This is aimed at up-skilling members of staff to maximise the return on investment within your business. This course is ideal if you would like to be able to plan and deliver a training session on your chosen subject. Whatever experience you have previously, this course will equip you with the necessary skills to feel confident in your own delivery, exploring your own style, content and training style.

Talent management and succession planning

  • Understand the components to writing a competency framework
  • Understand the principles of succession planning and talent management
  • Create a talent management process and learn how to inbred within your business environment
  • Enhance business and communication focus through alignment of
  • HR/people management, process and systems for operational success
  • Retain and measure retention, recruitment and follow a bespoke talent spotting process to attract the right people

For more information contact Andrea Ives Consulting today on 07711033502 or andrea@andreaives.co.uk.